Frequently Asked Questions” (FAQs)
Section where you will find information about a variety of questions related to our products, shipping policies, and returns.
Frequently Asked Questions” (FAQs)
Section where you will find information about a variety of questions related to our products, shipping policies, and returns.
This section is designed to help you obtain the information you need quickly and easily, so you can enjoy a hassle-free shopping experience.
All our products come directly from talented artisans in Nicaragua, known for their craftsmanship. We guarantee that each item in our store is genuinely handmade by these expert artisans, using traditional techniques passed down through generations.
*We carefully select materials of the highest quality for our artisanal products, many of which are locally sourced in Nicaragua. From leather to fabrics and other materials, we strive to maintain high standards of authenticity and durability.
Our physical store is located in Los Angeles, California. However, we work directly with artisans in Nicaragua to bring you authentic handmade products from their place of origin.
We accept a variety of payment methods, including major credit/debit cards, PayPal, and other secure online payment options to ensure a convenient and hassle-free shopping experience.
If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy counted from the delivery date. Please contact our customer service team for more details and to proceed with the return process.
If you can’t find the answers you’re looking for, contact us!
We stand behind the quality and durability of our artisanal products. If you experience any issues with the quality or durability of an item, please contact us, and we will do our best to resolve the situation satisfactorily.
We process orders within 1 to 2 business days. Once processed, shipping is done via USPS using the First-Class Package method, with an estimated delivery time of 3 to 5 business days. Please note that the total delivery time may vary depending on your location and product availability.
Once your order has been processed and shipped, you will receive a confirmation email that includes a tracking number. Use this number to track the status of your order through the respective shipping service. If you have any questions or need further assistance, feel free to contact us.
All our products come directly from talented artisans in Nicaragua, known for their craftsmanship. We guarantee that each item in our store is genuinely handmade by these expert artisans, using traditional techniques passed down through generations.
We carefully select materials of the highest quality for our artisanal products, many of which are locally sourced in Nicaragua. From leather to fabrics and other materials, we strive to maintain high standards of authenticity and durability.
Our physical store is located in Los Angeles, California. However, we work directly with artisans in Nicaragua to bring you authentic handmade products from their place of origin.
We accept a variety of payment methods, including major credit/debit cards, PayPal, and other secure online payment options to ensure a convenient and hassle-free shopping experience.
If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy counted from the delivery date. Please contact our customer service team for more details and to proceed with the return process.
We stand behind the quality and durability of our artisanal products. If you experience any issues with the quality or durability of an item, please contact us, and we will do our best to resolve the situation satisfactorily.
We process orders within 1 to 2 business days. Once processed, shipping is done via USPS using the First-Class Package method, with an estimated delivery time of 3 to 5 business days. Please note that the total delivery time may vary depending on your location and product availability.
Once your order has been processed and shipped, you will receive a confirmation email that includes a tracking number. Use this number to track the status of your order through the respective shipping service. If you have any questions or need further assistance, feel free to contact us.