Dear Customer,:

Thank you for choosing VolcaNicCrafts for your handmade product purchases. We value your satisfaction and want to ensure you are completely happy with your purchase. Below is our return and refund policy:

RETURNS:

1. Return Period: You have a 7-day period from the date of receiving the product to request a return.
2. Return Conditions: The product must be in perfect condition, unused, unaltered, and with the original packaging and all attached tags.
3. Return Shipping Costs: The customer is responsible for covering the shipping costs to return the product.
4. Return Procedure: To initiate the return process, please contact us via support@volcaniccrafts.com for detailed instructions on how to proceed. Be sure to include your order number and a brief description of the reason for the return.

REFUNDS:

1. Refund Method: The refund will be processed using the same payment method you used for the original purchase.
2. Processing Time: Once we have received and verified the returned product, your refund will be processed. Please note that it may take up to 5 days for the refund to reflect in your account, depending on your financial institution’s policy.

EXCEPTIONS:

1. Customized Products: Customized or made-to-order products are not eligible for return or refund unless they are defective or damaged.
2. Sale Items: Items on sale or clearance may be subject to different return conditions. Please contact us for more information on return policies for sale items.

CONTACT:

If you have any additional questions about our return and refund policy, feel free to contact our customer service team. We are here to assist you and ensure you have a satisfactory shopping experience.